Waiting in Line is Torture [Link]

August 28, 2012 by Gabe | [mmd] | ℳ↫

From the NYT:

Professors Carmon and Kahneman have also found that we are more concerned with how long a line is than how fast it’s moving. Given a choice between a slow-moving short line and a fast-moving long one, we will often opt for the former, even if the waits are identical.

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