Playbooks Before Automation
Jacob Kaplan-Moss in his “Simple Product Management Tricks” article:
Playbooks are the middle ground I reach for in these circumstances. When I see a process like this, instead of either doing nothing or just diving in and writing some code, I’ll first write a playbook. A playbook is nothing more than a set of instructions for performing the task – a “recipe” if you will. The key is to be as specific as possible.